All terms & conditions mentioned below refer and apply to all entities performing treatments/services at Unyqe Beauty.
Consultation & Treatment Deposits
We require a deposit payment to book any treatment or a private dermatology consultation appointment.Consultations for all treatments require a £30 deposit to secure appointment. The deposit is fully refundable subject to arriving on time for your appointment. We are happy to reschedule appointments giving a 48-hour notice. If you no show or do not give written notice required to
hello@unyqe.com to cancel or reschedule your appointment, then your deposit will be retained to cover business costs.All deposit payments are non-refundable after 14 days cooling off period upon booking.Deposits will be requested by card, bank transfer or cash payment, at the time of booking. To secure your appointment we require deposits to be received within 72 hours.Your appointment will be confirmed by email.An appointment reminder SMS is sent to you 48 hours before your appointment and email is sent 72 hours before.If you select Pay as You Go method for paying to for your treatment sessions, a deposit will be held based on the cost of the overall treatment, this will be refunded separately after last planned treatment is completed.If you pay for your treatment up-front or leave a deposit, this payment is non-refundable unless you are deemed medically unsuitable and can provide evidence from a GP.
Cancellation policy
If you are unable to attend your appointment, we require 48 hours’ notice for all services. If you fail to attend an appointment without giving due notice, we may charge a cancellation fee up-to 100% of your treatment session cost or
deduct your deposit and require you to pay for all future treatments in advance. Clients who have purchased a course of treatment but fail to attend their appointment will be charged for their missed treatment session.Prior to your appointment We will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being
charged.We do not provide refunds for cancelled for missed appointments. Cancellation is accepted over the phone or in person (during working hours) at the Clinic, if you cannot reach a reception team member, we require you to send an email to
hello@unyqe.com. Cancellation via e-mail is accepted and preferred. Do not leave voice message regarding cancellations.Please note clients can reschedule their existing booked appointment for a maximum of two times. Any further rescheduling will be at the discretion of Unyqe Beauty. Too much rescheduling per client in a noticeably short time frame
causes business disruptions which can affect existing clients. Unyqe Beauty wants to ensure disruptions are set to a minimum and provide all clients the best flexibility and assured times possible.How can I cancel my appointment?
- To cancel or rearrange any appointment please call the clinic on 01952 433125 or email us at hello@unyqe.com
- Please be advised we require a minimum notice of 48 hours to cancel or rearrange a consultation or treatment booking.
Late Arrivals
Late arrival may result in reduced treatment time or forfeiting of the appointment. We will only the carry out the treatment within the booked time. Late arrival resulting in your treatment being cancelled or rebooked will also result in
the loss of any deposit or deducted from your course sessions.Unyqe Beauty will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
No Shows
Any cancellations or no shows made with less than 48 hours’ notice for all services and 7 days for Private Dermatology appointments will result in a loss of a treatment session / deposit.
Refund Policy
Products:We will only exchange any unopened products returned to us in a saleable condition with an original receipt within 14 days of purchase. Unfortunately, opened products cannot be refunded, unless damaged. If goods are damaged this must be
reported to us within 48 hours and can be exchanged in our clinic.
Treatments and Packages:We offer a full refund on any payment made for a treatment or course of treatment within 14 days of purchase, prior to the treatment being delivered. If a treatment if booked within the 14 days after initial booking, we need at least 7
days’ notice for any cancellations. There will be a £50/hour booked admin charge for this.ALL deposit payments are non-refundable once the treatment has commenced.Treatments which have taken place, will not be refunded in any circumstances.We cannot refund any package or course that has already commenced.Any adverse reaction must be reported to us by telephone or email within 48 hours of your appointment.The only exception to this policy is a serious or long-term illness that contra-indicates the treatment, confirmed by a medical certificate.All courses of treatments and gift vouchers must be completed within 12 months of the date of purchase or within the time specified.
Treatment / Treatment Course Disclaimer.
All treatments must be taken or booked within 12 months or within the time specified from the date of purchase. Any treatments that are left over after this time will be forfeited unless in certain cases such as pregnancy, health
condition or a major national emergency is declared. If you choose not to follow the recommend treatment course or after care advise, you may not see the full expected results and therefore, Unyqe Beauty cannot be held responsible for
this.It is important to remember that results may vary person to person and cannot be guaranteed as this depends on the persons diet, medical history, lifestyle, and environmental factors.The results shown are from clients and are typical, however the results are not guaranteed.This website provides information regarding weight loss, body sculpting, facial treatments, intolerance testing and laser hair removal. It is intended to assist individuals to make an informed decision about the treatments that we
offer. We do not offer medical advice or diagnosis any medical condition.This site is intended to provide our users with educational information only.Please view our
Privacy Policy.
Treatment Suitability
It is our policy to that the client holds a full consultation with a practitioner before commencing any treatment. If during the consultation, considering the information you provide, we find that you are not a suitable candidate for
the treatment or there are obvious contra-indications, we may refuse the treatment based on suitability.
Refusal of Treatment
We have the right to refuse you treatment without any reservation. We do not perform any treatments on clients that are below the age of 18.
Liability
Unyqe Beauty Ltd and independent specialist practitioners operating under the brand Unyqe Beauty will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other
special, indirect, or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services that we offer to the client.It is the client’s responsibility to ensure that client provides practitioners at Unyqe Beauty with all relevant medical history and pre-existing medical conditions before each treatment. Unyqe Beauty and its treatment providers will
not be liable for any damage, including personal injury, sustained because of the client’s failure to disclose such details.By having a treatment, the client agrees to comply with all instructions and/or recommendations given to them by or on behalf of Unyqe Beauty and independant practitioners regarding the care of a treated area. Nothing in these terms of
business shall exclude or limit Unyqe Beauty’s and Independent Practitioners liability for death or any personal injury resulting from Unyqe Beauty negligence or any of its agents.
Complaints Policy
Our priority is for you to be completely satisfied with the service you receive from us.We run a professional business, so we aim for the highest standards in everything we do.Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.
ProcessTell someone you’re not happy with the service you’ve received, either while you’re in the clinic or as soon as possible after leaving. Calmly and clearly explain the problem. We will listen to your feedback and ask questions as
necessary to understand why you are making a complaint. We aim to resolve all complaints within eight weeks.If you have already left the clinic, don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our clinic and
discuss your complaint in private. Where we think your complaint is reasonable, we will redo a part or all of the service or treatment again as soon as possible, free of charge. If we can’t fix the problem, we may offer a partial or
full refund depending on how reasonable we consider your complaint to be.
Alternative ProcessIf, after following our complaints policy, we still can’t agree on how to resolve the complaint to your satisfaction, as required by the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, we will refer you to acertified alternative dispute resolution provider, Hair & Beauty Mediation. As mediators, they listen to both sides and help us work towards a fair and reasonable compromise which is acceptable to both parties. It is not legally
binding unless both parties agree on an outcome, but it is a cheaper and quicker alternative than taking legal action. Please note there is a charge of £12 including VAT for the client and £30 including VAT for the salon. Hair &
Beauty Mediation can be contacted by: Phone: 01234 831965 Email: mediation@nhbf.co.uk Website: www. nhbf.co.uk/complaints
Medical Disclaimer (courtesy of Docular)
Our website contains general medical information. The medical information is not adviceand should not be treated as such. The medical information on our website is providedwithout any representations or warranties, express or implied.We
do not warrant or represent that the medical information on this website:(a) will be constantly available, or available at all; or(b) is true, accurate, complete, current, or non-misleading.You must not rely on the information on our
website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare
provider. If you think you may be suffering from any medical condition, you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of
information on our website.
Interactive features
Our website includes interactive features that allow users to communicate with us. You acknowledge that, because of the limited nature of communication through our website’s interactive features, any assistance you may receive using any
such features is likely to be incomplete and may even be misleading. Any assistance you may receive using any our website’s interactive features does not constitute specific advice and accordingly should not be relied upon without
further independent confirmation.Limits upon exclusions of liabilityNothing in this disclaimer will:(a) limit or exclude any liability for death or personal injury resulting from negligence.(b) limit or exclude any liability for fraud or fraudulent misrepresentation.(c) limit any liabilities in any way that is not permitted under applicable law; or(d) exclude any liabilities that may not be excluded under applicable law.This clause does not affect your statutory rights.
Customer related issues
We aim to over exceed our client’s expectations and provide them a top-class service and a satisfying experience. However, we understand that sometimes things may go not work out as expected. If you feel that we have not satisfied your
expectations, then please get in touch. We will be taken up your concerns very seriously, investigate and provide a suitable solution as soon as we can.If you have had any issues with our service, you should email us at hello@unyqe.com Please note that it can take up to 5-7 working days for emails to be actioned.
Special Offers / Vouchers
Discounts cannot be used in conjunction with any other offer – discounts only apply against RRP.When you use a voucher to make a booking, the voucher is non-refundable and non-transferable. Failure to turn up to your appointment will result in forfeiting your voucher. 48 hours’ notice is required to reschedule your voucher
booking. Management decisions are final and are not open for discussion.Contact information :Unyqe Beauty Ltd – Company Number: 15929497Tel : 01952 433 125Email : hello@unyqe.com
