Terms & Conditions

1. Booking & Deposit Policy

Deposits

• A £30 deposit is required to secure all consultations and treatments
• Deposits must be received within 72 hours of making your booking
• Your deposit is fully refundable if you:
  • Arrive on time for your appointment
  • Provide at least 48 hours' notice for rescheduling or cancellation

Cooling Off Period

• A 14-day cooling off period applies from the date of booking
• After this period, deposits become non-refundable unless rescheduled with proper notice

2. Cancellation & Rescheduling Policy

Notice Requirements

• 48 hours' notice is required for any cancellation or rescheduling
• Notice must be provided during business hours
• We recommend contacting us via email or phone

Late Cancellations

Failure to provide 48 hours' notice may result in:

• 100% charge for the full treatment session
• Loss of your deposit
• Requirement to prepay for future appointments

Rescheduling Limits

• Maximum of two reschedulings per appointment
• After two reschedulings, the appointment may be cancelled and deposit forfeited

No-Shows

Failure to attend without notice will result in:

• Full treatment charge
• Loss of deposit
• Requirement to prepay for future bookings

3. Payment Terms

Accepted Payment Methods

• Card payments (Visa, Mastercard, Amex)
• Bank transfers
• Cash payments (in person)

Treatment Packages

• Package payments must be completed before the first treatment
• Payment plans may be available upon request
• All treatments in a package must be used within 12 months

Pricing

• Prices are subject to change
• Prices quoted at booking are honored for that appointment
• Any additional services will be charged separately

4. Refund Policy

Eligible for Refund

Full refund available within 14 days of purchase if:

• No treatment has been performed
• Package has not been started
• Products remain unopened

Not Eligible for Refund

• Treatments already performed
• Ongoing treatment courses
• Opened or used products (unless defective or damaged)
• Missed appointments without proper notice

Refund Processing

• Refunds processed within 14 working days
• Refunded to original payment method

5. Treatment Limitations & Validity

Time Limits

• All treatments and packages must be completed within 12 months from date of purchase
• No extensions or refunds for expired treatments

Age Restrictions

• Clients must be 18 years or older to receive treatments
• Valid ID may be requested

Treatment Suitability

Practitioners reserve the right to refuse treatment if:

• Medical conditions make treatment unsuitable
• Contraindications are present
• Client appears under the influence
• Client behavior is inappropriate

6. Client Responsibilities

Medical Disclosure

You must disclose:

• All medical conditions and medications
• Allergies or skin sensitivities
• Previous cosmetic procedures
• Pregnancy or nursing status
• Any changes to your health before each appointment

Patch Tests

• Patch tests are recommended before certain treatments
• Failure to complete a patch test may result in treatment refusal

Aftercare

• You must follow all aftercare instructions provided
• Failure to follow aftercare may affect results
• Additional charges may apply for corrective treatments due to improper aftercare

7. Results & Expectations

No Guaranteed Results

Treatment results vary by individual. Results depend on factors including:

• Skin type and condition
• Age and lifestyle
• Adherence to aftercare
• Overall health

Realistic Expectations

• We will discuss expected outcomes during consultation
• Before/after photos are examples only, not guarantees
• Multiple sessions may be required for desired results

8. Liability & Insurance

Our Liability

Unyqe Beauty Studio is not liable for:

• Economic losses or consequential damages
• Injuries resulting from non-disclosed medical conditions
• Adverse reactions when medical history was not fully disclosed
• Results that vary from expectations

Your Liability

You are responsible for:

• Providing accurate medical information
• Following pre-treatment instructions
• Following aftercare advice
• Informing us immediately of any adverse reactions

Insurance

• We maintain professional indemnity insurance
• Our practitioners are fully certified and insured

9. Complaints & Dispute Resolution

How to Complain

If you're not satisfied with our service:

1. Contact us immediately via email: [email protected]
2. Provide details of your concern
3. Include appointment date and practitioner name

Our Response

• We aim to acknowledge complaints within 48 hours
• We aim to resolve complaints within 8 weeks
• You'll receive a written response outlining the outcome

Mediation

• If we cannot resolve your complaint, you may request mediation
• We work with Hair & Beauty Mediation Services
• Both parties must agree to mediation

10. Data Protection & Privacy

Information We Collect

• Personal details (name, contact information)
• Medical history and health information
• Payment information
• Treatment records and photos (with consent)

How We Use Your Information

• To provide treatments and services
• To contact you about appointments
• To maintain treatment records
• For legal and regulatory compliance

Your Rights

• Access your personal data
• Request corrections to your data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

Data Security

• All data stored securely
• Access limited to authorized personnel only
• Compliant with UK GDPR regulations

11. Photography & Marketing

Treatment Photos

• Before/after photos may be taken with your written consent
• Photos used for:
  • Treatment records
  • Marketing and social media (if consented)
  • Training purposes (if consented)
• You may withdraw consent at any time

Testimonials

• Client testimonials may be used for marketing
• We only use testimonials with written permission
• Names may be anonymized if requested

12. General Terms

Changes to Terms

• We reserve the right to update these terms at any time
• Updated terms will be posted on our website
• Continued use of our services indicates acceptance

Governing Law

• These terms are governed by the laws of England and Wales
• Any disputes will be handled in UK courts

Severability

• If any provision is found invalid, the remainder stays in effect

Contact Information

Unyqe Beauty Studio
34 Nuthatch Crescent
Apley Telford
TF1 6AQ

Email: [email protected]
Phone: 01952 433 125